The following section outlines the privacy, store and customer communication policies of Ferrara's Cafe ("FC"). FC reserves the right to revise these policies from time to time without notice.
FC uses industry standard security techniques to help protect against the loss, misuse or alteration of information collected from you at our site. When you access your account information or transmit personally identifiable data to the emeraldcityeg.com site, that information is stored on servers that FC has attempted to secure from unauthorized access or intrusion. "Secure Socket Layer" (SSL) software encrypts all personal information you transmit to the emeraldcityeg.com site. Of course, FC cannot be and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.
Please note that your personal information will be stored and processed on our secure servers located in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your country but FC will hold and transmit your personal information in a safe, confidential and secure manner.
FC will not sell or otherwise send your personal information to any third party not covered by a non-disclosure agreement except when required by law or court order, and except to transmit needed information in processing authorized purchase transactions.
The FC secure store accepts VISA, Mastercard, American Express and Discover as methods of Payment. For your safety, FC does not store your personal payment information (e.g.: Credit Card Numbers) on our servers.
In the event of a dispute or payment problem, please Contact Us promptly so we can help resolve your problem.
We occasionally send Email to customers to provide FC product-specific information. However, the Email will only provide links to emeraldcityeg.com web sites -- we will never attach software or other documents to the Email, and the links will never lead to a third-party site. Customers can choose to not receive these Emails, and we don't sell or share our mailing lists.
Customer Service Correspondence:
If you send us correspondence, including Emails and faxes, we may retain such information in the records of your account. We retain these records in order to measure and improve our customer service, and to investigate potential fraud. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data:
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and product needs. The information collected will be treated as confidential, used only by FC.